AgentBalance is an innovative software solution that introduces a unique set of psychological metrics about contact center agents. It has been designed specifically for contact centers and customer service companies with their unique needs and challenges in mind. Provided metrics help managers to better understand the psychological profiles of agents and, in the context of an agent’s productivity and employment life-cycle, bring an irreplaceable and never before available input into traditional management processes.
The company AgentBalance s.r.o. received a funding 500,000 USD from Neulogy Ventures. This investment will ensure sufficient means for the company to grow global sales and marketing, and build an R&D center in Kosice, Slovakia.